As restaurant owners and managers, we often assume that having a full restaurant or a line up at your door will automatically maximize your restaurant sales.  Well, not necessarily.  We tend to think of this as the one thing that doesn’t need fixing, and we…

There are plenty of reports and articles that show national turnover rates for restaurant servers are as high as 70%. 

Many restaurant operations are more hit & miss in their methods than some people would believe, and many have, believe it or not, no system at all.  Some restaurant managers focus more on their sales.

How do you define “quality check”, and what are your restaurant’s and the server’s objectives when performing one?

There are many talented restaurant servers out there, but talent is worthless without serious effort and preparation, and your best servers are no longer your best if they don’t pull their weight for the team.