you could increase your sales while reducing not only your labour costs, but the activities associated with recruiting, training & maintaining your professional serving teams?
your serving teams gained the expertise to build better rapport with guests, provide exceptional service, reduce complaints and dramatically increase guest satisfaction and your repeat business?
the demands on your time & stresses were reduced, allowing you and your management teams to concentrate on optimizing operations and growing your bottom line?
“An inordinate ability to get through to people, and to the get the most from them in an efficient, sincere and respectful manner.”
-Andrew Laffey, Restaurateur
Implementation is the key!
IF YOU CHANGE NOTHING, NOTHING WILL CHANGE
Restaurant owners, directors and managers have ongoing goals that are discussed regularly and dominate the conversation at management team meetings. Still, in most cases and on certain issues, weeks, months and even years pass without significant changes or improvements. These conversations are often focused on:
1. Increasing sales
2. Improving customer service
3. Controlling labour costs
4. Reducing staff turnover
The biggest reason things seldom change or improve significantly is failure to recognize that our most significant actions will be performed by our serving teams, and we can only be effective through them!
Your servers are the custodians of your business. We help your serving teams achieve excellence through taking full ownership for the sales & service they provide to your guests. The result will be the success of your restaurants running hand in hand with the success of your servers. In other words, your success must be in sync with theirs.
With The Restaurant Coach, you’ll be giving your serving teams new perspective on effective communication toward exceptional service, increasing sales on a per table basis, making more money for your restaurants and for themselves. This will also lead to a higher level of employee retention, saving your restaurants money by reducing turnover related training costs.
Increase sales, without spending additional money on advertising, while maintaining or even lowering labour costs? Is this really possible?
It really is. So, what are you waiting for?
Articles of Interest
WHY SERVER RECRUITMENT, TRAINING AND RETENTION STRATEGIES DON’T WORK
There are plenty of reports and articles that show national turnover rates for restaurant servers are as high as 70%.